Missie:
Mission:

We emphasize to be your best outsourcing partner in the field of commercial client contacts. This is expressed in both quality and efficiency.

Our values:
• Integrity
• Pro-activity
• Respect
• Success
• Flexibility

Visie:
Vision:

The market of outsourcing pro-active commercial client contacts will undoubtedly increase in the coming years. Companies realise more and more that they can substantially improve their efficiency and quality by outsourcing commercial client contacts to reliable partners like Proficall, resulting in an increase of turnover and quality, as well as cost reduction.
We are of the opinion that we, as outsourcing partner, need to have highly qualified staff, the best possible working circumstances, and a flexible high-tech platform.

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Techniek:
Technology:

The modern work processes of our clients and the legislations and regulations require that we use the latest developments in the field of call centre software. We have chosen for a web-based platform, using the Vocalcom technology. This enables us to give our employees, and you as a customer, the best possible support during completion of the project.

Our application offers the latest techniques with regards to:
• Scripting
• Quality monitoring
• Voice logging
• Database management
• Real time reporting
• Diary planning
• Predictive dialling
• Skill based routing
• Remote access
• Interactive voice respons
• Campaign management
• Connection with your CRM system
• ACD (automatic call distribution)

It is self-explanatory that we work with the highest standards in terms of securing our environment. Your data files and other confidential information are only accessible to authorised staff.

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Kwaliteit:
Quality:

We apply the highest quality standards to our service. We therefore work according to the COPC principle (internationally recognised quality standard for customer contact centres). This means we guarantee a continued efficiency and quality control by carefully monitoring our achievements and –where and if necessary- timely implement improvements which ensures you, as a client, the best possible return on your investment.

The most important assets in our high-quality service are employees. They are all well educated and trained, and carefully selected for their commercial qualities, social skills and values. Next to an intensive initial training they are continuously monitored, coached and if necessary they take supplementary courses. Prior to every new project a specific training takes place, in which you –as a client- will be closely involved. We ensure the maximum involvement and dedication of the employee to your project and organisation. Important aspects are a.o. interaction with the client, planning and knowledge gathering.

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