Proficall is a full service customer contact centre focused on customer contacts through various channels. We contact, and stay in touch with your customers, prospects or suspects through inbound and outbound calls, e-mail, fax, text messages, and live chat. With more than 25 years of call centre management experience the management is able to offer a high-quality and wide range of services to all clients.

Our philosophy is that our employees are our working capital. After a careful and thorough selection our well-educated employees are intensively trained and coached. All our agents have commercial skills and are able to achieve highest return from every client contact, using cross-, up- and multi-selling techniques.

More than anyone else we realise that you, as a client, have certain targets to be achieved. Whether it concerns increasing customer satisfaction and duration of life, achieving SLA’s, increasing turnover and/or market share, we understand you and your business.

Our results are measurable and traceable. Due to the use of the latest technologies you are able to follow the results and quality on your campaigns online and real-time. This technology also enables us to react fast and appropriate to continued changing market circumstances.
No client, branch, target group, goal or work method is the same. We are happy to discuss your specific situation and targets. For more information please fill in the contact form and Geert van den Bosch will be in touch with you.